Airline Agent Program Overview
The Airline Customer Services and Airport Operations Programs prepare students for employment and advancement in the airline industry. These programs will provide you with a career path for attaining the communication skills, practical knowledge, and training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. You will learn key tips from industry professionals about how to be successful in the competitive hiring process, the training, and in advancing your career. You will learn airline terminology, airline reservations, customer service and safety, Federal Aviation Regulations, international documentation, airport operations, and emergency procedures.
In short, we have three primary goals:
- To prepare you to be successful in the competitive hiring process
- To prepare you to pass the rigorous training requirements
- To provide college credit toward certificates, degrees, and transfer that will prepare you for career advancement opportunities